If you're working with Steam Support, they may also ask you to provide more information or perform tests that can narrow down the cause of the issue.
You can always download the latest version of the Steam client application directly from Steam.
Games may not launch if you're running software which inteferes with Steam.Please see our Programs Which May Interfere with Steam article for detailed information on software conflicts you may be experiencing.Please compare your machine's specs against the game's system requirements on the store page, and note that a machine at or near system requirements may experience performance and/or launch issues when playing.As with Windows, if a game won't launch this is often caused by corruption in your extracted game files.As obvious as it sounds, it's always a good first step to make sure that you restart Steam as well as your computer.
Restarting the computer flushes all kinds of system states and caches, while also resetting other programs and releasing locks on files and other resources.
Our Updating Drivers article has detailed instructions for updating your video, audio, and other drivers.
Please be sure to install the "Other Drivers" which include Direct X, Phys X, and Visual C from the bottom of the page.
You can try these: https://steamcommunity.com/discussions/forum/1/64881674...
Games may not launch for a number of reasons, most of which are hard to diagnose due to the number of unique hardware and software configurations users have.
The troubleshooting steps outlined in this article are aimed at making sure that your Steam installation and computer environment are both in a good state, so that Steam can work as intended.